Cancellations and refunds
Does my plan renew automatically?
It depends on how you paid.
Paid on pelajarin.ai with QRIS, GoPay, e-wallet, or virtual account: this is a one-time payment, not a subscription. It does not renew and there is no auto-debit, because we never store your payment details. There is nothing to cancel, which is why the Profile page shows no Manage subscription button for these payments. Pro stays active until the "Ends on" date on your Profile page. To continue after that, pay again manually.
Paid by card on pelajarin.ai: this is a subscription that renews automatically each period until you cancel it.
Paid in the Android app (Google Play): this is a subscription that Google Play renews automatically until you cancel it.
Cancelling a card subscription
Open the Profile page on pelajarin.ai → Manage subscription, and cancel there. After cancelling, Pro stays active until the end of the period you paid for, and you are not charged again.
Cancelling a Google Play subscription
Open the Pelajarin AI app → Profile → Manage subscription, then cancel in Google Play. Or go straight to the Play Store: profile picture → Payments & subscriptions → Subscriptions → Pelajarin AI → Cancel subscription.
After cancelling, Pro stays active until the end of the period you paid for, and you are not charged again. There is no refund for the unused part of the period.
When your plan ends
Your notes, flashcards, streaks, and XP stay on your account; you simply return to the free plan's limits.
Refund policy
Per the official refund policy, all paid plan purchases are final and non-refundable once payment is confirmed. This policy is communicated clearly before payment and is subject to consumer protection regulations applicable in Indonesia.
Technical disruptions
If a serious technical disruption on our side cannot be resolved within a reasonable time, we may, at our discretion, provide compensation such as a service time extension, rather than a monetary refund.
Getting help with billing
If a charge looks wrong or a payment didn't register:
- Check your plan status on the Profile page first.
- Contact us at support@pelajarin.ai with the date, amount, and payment method.
Official policy
This page is a summary. The complete, authoritative cancellation and refund policy lives at pelajarin.ai/refund.